Store Policy

Customer Care

At B&T Pets, we are committed to providing a positive, supportive experience for every customer and their pet. Whether you have questions about our products, need help with an order, or are looking for additional information, we’re here to help.

Our Customer Care team can assist with:

Product information and general guidance
Order placement, shipping, and pickup inquiries
Returns, refunds, and account-related questions

We aim to respond to all inquiries in a timely and thoughtful manner.

How to Reach Us

You can contact us through our website, by email (info@btpets.com), or via our social media channels during business hours. We do our best to respond as quickly as possible and to provide clear, helpful answers.

Product Guidance & Support

We’re always happy to share information about our products, ingredients, and sourcing to help you make informed choices for your pet. While we can provide general product guidance, we do not offer veterinary or medical advice. For health-specific concerns, we recommend consulting a qualified veterinarian.

Your Feedback Matters

Customer feedback plays an important role in how we grow and improve. We welcome your questions, comments, and suggestions, and we use them to help shape future products and experiences.

Thank you for choosing B&T Pets. We appreciate the trust you place in us and are committed to supporting you with care, transparency, and respect. If you need assistance, please don’t hesitate to reach out—we’re happy to help.

Privacy & Safety

At B&T Pets, we respect your privacy and are committed to protecting the personal information you share with us. We collect and use personal information only as necessary to operate our business, process orders, and provide a positive shopping experience.

Information we collect may include your name, contact details, shipping address, payment information, and order history. This information is used for purposes such as order fulfillment, customer support, payment processing, and communicating with you about your purchases or account.

For more details, and our complete Privacy Policy, please click here.

Use & Protection of Personal Information

Your personal information is handled with care and used only for legitimate business purposes. We do not sell or trade your personal information.

We may share limited information with trusted third-party service providers—such as payment processors, courier services, and e-commerce platforms—only to the extent necessary to process payments, deliver orders, or support website functionality. These providers are required to protect your information and use it only for the intended purpose.

Payment Security

All payments are processed through secure, third-party payment gateways. B&T Pets does not store full credit card details on our servers.

We use industry-standard security measures, including encryption and secure systems, to help protect your information from unauthorized access, loss, or misuse.

Your Choices & Control

You have the right to access, update, or correct your personal information, subject to applicable legal requirements. You may also choose to opt out of marketing communications at any time using the unsubscribe link included in our emails.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Cookies & Website Usage

Our website may use cookies or similar technologies to support essential site functionality, improve performance, and enhance your browsing experience. You can manage cookie preferences through your browser settings.

Commitment to Privacy

Protecting your information is an ongoing responsibility. We regularly review our practices and systems to maintain a secure and trustworthy environment for our customers.

If you have any questions or concerns about privacy, data use, or security, please contact us through our website. We’re happy to help.

Wholesale Inquiries

At B&T Pets, we value partnerships with businesses that share our commitment to quality, transparency, and better nutrition for pets. We work with independent retailers and select partners who align with our values and approach to sourcing and product integrity.

Our wholesale program is designed to support retail partners with thoughtfully made products, clear product information, and reliable service.

Becoming a Wholesale Partner

If you’re interested in carrying B&T Pets products, we invite you to visit our Wholesale page for additional details about our product range and wholesale offering.

To begin the process, please complete our Wholesale Inquiry Form with your business information. Our team will review your submission and reach out to discuss next steps and determine if there is a good fit.

What to Expect

Wholesale inquiries are reviewed on a case-by-case basis. We may request additional information to better understand your business, retail environment, and customer base.

Submitting an inquiry does not guarantee wholesale approval, but every application is carefully considered.

We appreciate your interest in B&T Pets and look forward to connecting with businesses that value quality, education, and long-term relationships.