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Store Policy

Customer Care

At B&T Pets, your satisfaction and your pet’s well-being are our top priorities. Our dedicated Customer Care team is here to assist you with product selections, order management, and any inquiries you may have.

 

You can reach us via email, live chat, or through our social media channels during business hours, and we strive to respond promptly to all your needs.

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We are committed to providing exceptional support, including expert pet care advice to help keep your furry friends happy and healthy. Your feedback is invaluable to us, and we welcome any suggestions to enhance your shopping experience. 

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Thank you for choosing B&T Pets as your trusted partner in pet care. If you need assistance, don’t hesitate to contact our Customer Care team—we’re here to help!

Privacy & Safety

At B&T Pets, we are committed to protecting your privacy and ensuring the safety of your personal information. We collect essential data such as your name, contact details, and payment information solely to process your orders and enhance your shopping experience.

 

Your information is securely stored and used in accordance with our Privacy Policy, ensuring that your data is handled with the utmost care and confidentiality.

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We implement robust security measures, including encryption and secure payment gateways, to safeguard your information from unauthorized access and breaches. B&T Pets does not share your personal data with third parties except as necessary to fulfill your orders or comply with legal obligations. We adhere to all relevant data protection regulations, giving you control over your personal information and the assurance that your privacy is our top priority.

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Your trust is essential to us, and we continuously strive to maintain a safe and secure environment for all our customers. If you have any questions or concerns about your privacy or the security of your data, please contact our Customer Care team for assistance.

Wholesale Inquiries

At B&T Pets, we are excited to partner with businesses that share our passion for providing high-quality products for pets. Whether you own a retail store, operate an online shop, our wholesale program is designed to meet your needs.

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To explore wholesale opportunities with B&T Pets, please visit our dedicated Wholesale Page where you can find detailed information about our offerings, and benefits.

 

Ready to get started? Fill out our Wholesale Inquiry Form with your business details, and our wholesale team will get back to you promptly to discuss how we can support your business.

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Join the B&T Pets family and offer your customers the best in pet care products. We look forward to building a successful partnership with you!

  • What novel proteins do you use in your pet treats?
    We offer over 12 different novel proteins, including duck, seal, kangaroo, venison, elk, bison, walleye, smelt, and other fish varieties. All proteins are human-grade and sourced from reputable Canadian suppliers, with the exception of kangaroo, which is sourced from Australia.
  • What are your bestselling dog treats and cat treats?
    Our most popular dog treats include Seal Crisps, Bison Crisps, Elk Crisps, Duck Love Bites, and Walleye Twists. These single ingredient treats are perfect for dogs with food allergies or sensitive stomachs. Our most popular cat treats include Duck Love Bites, Smelt, and all of our Protein Bites - including Seal, Duck, and Rabbit.
  • What types of pet treats does B&T Pets offer?
    B&T Pets specializes in all-natural, single ingredient and limited ingredient, novel protein pet treats for both dogs and cats. Our product line includes dehydrated meat treats, fish treats, meal toppers, and Smack Raw Dehydrated Superfood. We offer over 12 different protein sources including duck, seal, kangaroo, venison, elk, bison, and various fish options.
  • What are meal toppers and how do I use them?
    Our meal toppers are nutrient-packed supplements perfect for picky eaters or dogs needing extra protein and health support. Simply sprinkle our Turmeric Blend, or any one of our other meal toppers over your pet's regular food to enhance nutrition and palatability. You can even combine meal toppers, if you are addressing multiple issues at the same time.
  • Are B&T Pets treats suitable for dogs and cats with allergies?
    Yes! Our single ingredient and limited ingredient treats are specifically designed for pets with food allergies and sensitive stomachs, as we focus on using novel proteins - those that traditionally are not used in pet foods, and are hypoallergenic. All our treats are made without additives, fillers, or artificial preservatives, making them ideal for dogs and cats requiring hypoallergenic pet treats.
  • Are your fish treats good for dogs with chicken allergies?
    Yes! Our fish treats like Walleye Twists and Just Smelt are excellent alternatives for dogs with chicken or poultry allergies, providing high-quality protein from a novel source. In fact, almost all of our treats, with the exception of turkey, should be ok for dogs with chicken allergies.
  • How many treats should I give my dog daily?
    Treats should make up no more than 10% of your pet's daily caloric intake. Start with small amounts and adjust based on your pet's size, activity level, and dietary needs. It is important to ensure that your pet still eats their regular food, as it ensures the right balance, of protein, fats, along with important vitamins and minerals.
  • Can puppies and kittens eat B&T Pets treats?
    Yes! Our single ingredient treats are generally suitable for puppies and kittens, but we recommend consulting with your veterinarian before introducing any new treats to young pets.
  • Are B&T Pets treats suitable for senior dogs or cats?
    Absolutely! Our soft, easily digestible treats are perfect for senior dogs and cats. Our meal toppers can also help senior pets who may be picky eaters get additional nutrition.
  • Can I track my order?
    Yes, you'll receive tracking information once your order ships. Most Canadian orders arrive within 3-5 business days. You can track your order using the link provided in your shipping confirmation email.
  • What is the minimum order for B&T Pets treats?
    We welcome orders of all sizes, from single bags to bulk wholesale orders for retail stores. Check our website for current pricing and package deals. We do not have any minimum quantity orders, even for our wholesale partners.
  • Do you offer wholesale pricing for pet stores?
    Yes, we supply over 20+ retail stores across Canada with our premium pet treats. Contact us for wholesale pricing and setting up an account.
  • Do you ship pet treats across Canada?
    Yes, we ship our treats nationwide across Canada. Most orders are delivered within 3-5 business days from our London, Ontario facility. Unfortunately, at this time, we do not ship outside of Canada.
  • Where is B&T Pets located?
    B&T Pets retail location is at 100 Kellogg Lane, Ground Floor - Unit #2, London, ON N5W 2T5. We're a Canadian pet treat company serving customers nationwide.
  • Which pet stores carry B&T Pets treats?
    Our natural pet treats are available in 20+ retail stores across Canada. You can always check our store locator to find the one closes to you:
  • Can I visit your store to buy treats in person?
    Yes! Please stop by during our regular business hours. Monday: Closed Tuesday: 11am - 6pm Wednesday: 11am - 6pm Thursday: 11am - 6pm Friday: 11am - 8pm Saturday: 11am - 8pm Sunday: Closed Check on our social media pages for any unexpected changes to this schedule that may pop up.
  • Are B&T Pets treats made in Canada?
    Yes! All B&T Pets treats are hand made in small batches in our commercial-grade kitchen in Lucan, Ontario, using locally sourced ingredients whenever possible.
  • How long do B&T Pets treats last?
    Our dehydrated pet treats have a shelf life of 18 months from the production date when stored at room temperature in a cool, dry place. This date is marked on each bag, along with the batch number, for traceability. We have been carefully lengthening our shelf life, through our own internal studies to ensure that our processes meet quality standards which would have the shelf life at 24+ months, based on the drying techniques we use.
  • Are your treats human-grade?
    In theory, Yes, we use only human-grade raw proteins and ingredients in all our pet treats, ensuring the highest quality and safety standards. We also prepare everything in a commercial grade kitchen, following the same regulations employed in the preparation of food for human consumption. However, as we are making pet treats, the local health unit does not, and will not, perform regular inspections on our facility.
  • Do your pet treats contain preservatives or additives?
    No, our treats are completely natural with no additives, fillers, or artificial preservatives. We use only single ingredients or limited ingredient recipes to ensure the highest quality for your pet. By either freeze drying or dehydrating our proteins, enough moisture is removed to ensure they are shelf stable.

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B&T Pets Mailing Address

RPO Oakridge

P.O. Box 28125

London, ON

N6H5E1

B&T Pets Retail Location

100 Kellogg Lane

Ground Floor - Unit #2

London, ON

N5W 2T5

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