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Privacy Policy
Welcome to B&T Pets! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws.
Information We Collect
Personal Information
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Identifiers: Name, address, email address, phone number.
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Financial Information: Payment details such as credit card numbers and billing information.
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Transaction Information: Purchase history, order details, and preferences.
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Account Information: Username, password, and account settings.
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Communication Data: Customer service interactions, feedback, and inquiries.
Non-Personal Information
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Technical Data: IP addresses, browser types, operating systems, and device information.
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Usage Data: Pages visited, time spent on the site, and navigation paths.
How We Use Your Information
We use your personal information to:
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Process Orders: Fulfill and manage your purchases, deliveries, and returns.
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Provide Services: Offer customer support, respond to inquiries, and provide personalized recommendations.
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Improve Our Services: Analyze usage patterns to enhance our website, products, and services.
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Marketing Communications: Send promotional materials, newsletters, and updates (with your consent).
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Security: Protect against fraud, unauthorized access, and other security threats
Disclosure of Your Information
We may share your personal information with:
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Service Providers: Third-party vendors who assist with order processing, payment processing, shipping, and marketing.
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Legal Requirements: Authorities when required by law, regulation, or legal process.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Note: We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You can withdraw your consent at any time by contacting us (see Contact Information below). However, withdrawing consent may affect your ability to use certain services.
Access and Correction
You have the right to:
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Access: Request access to the personal information we hold about you.
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Correction: Request corrections to any inaccurate or incomplete information.
To exercise these rights, please contact our Customer Care team using the details provided below.
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information, including:
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Encryption: Secure Socket Layer (SSL) technology to protect data transmission.
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Access Controls: Restricted access to personal information to authorized personnel only.
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Regular Audits: Ongoing assessments of our security practices to identify and address vulnerabilities.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
Your Rights and Choices
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Marketing Preferences: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.
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Cookies and Tracking Technologies: You can manage your preferences for cookies and similar technologies through your browser settings.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
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Email: tonya@btpets.com
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Mailing Address:
B&T Pets
RPO Oakridge
P.O. Box 28125
London, ON Canada
N6H5E1